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Terms and Conditions

Terms & Conditions

Terms and Conditions of trading. Vroom By The Sea Limited t/a The Cafe Racer.

These Terms & Conditions of Trading apply to all Consumer contracts between Vroom By The Sea Limited t/a The Cafe Racer and our Subcontractors (“us/we/our”) and the Customer (“you/your”) in relation to the sale of goods made via the Internet or Telesales. Separate Terms & Conditions apply for all orders placed in or via our shop.

1. Payments and Pricing

2. Delivery and Stock Levels

3. Guarantees

The provision of this Clause 3 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.
For the purpose of this Clause 3 the Guarantor is Vroom By The Sea Limited t/a The Cafe Racer.
Guarantees may not be transferred.
Unless otherwise stated all products carry a one year guarantee.
In the event of a claim under guarantee please contact us in the first instance with your name, the corresponding order number, contact details, photo and summary of the issue.
Your claim will be assessed and if valid, an appropriate resolution will be provided to resolve matters.
When an item is returned for review or repair you are responsible for all shipping costs associated with returning items to us and, if applicable, back to you.
When goods are returned from non EU countries the package and associated documentation must be marked ‘Failed sale / Returned goods / No UK duty or VAT payable’. Failure to do so may result in us rejecting the return. In any event any fees incurred by us in this regard will be charged back to you.
These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting or corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, or theft, or accidental damage or loss caused by a third party.
Upon proof of fault we will endeavour to repair the goods free of charge. If a repair is not possible you will be offered a replacement to the same value and only if a suitable replacement is not available will you be offered a full or partial refund dependant on the age of the goods.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of the goods themselves. This does not affect your statutory rights.
All Parts supplied are done so with the understanding they will be fitted by a qualified experienced person equipped with relevant tools and test equipment to facilitate fitment and ensure correct operation. When making a claim for such items in addition to clause 4.1 please also provide an invoice from the fitter of the part in question.
Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
Due to the varying nature of motorcycles all descriptions given are for reference only and are not a guarantee of their suitability for any specific motorbike.

4. 365 Returns Policy

5. Free Gifts and Promotional Codes

6. Price Promise / Price Beat by 10%

7. Helmet Safety Standards

8. Website Terms of Use

9. Further Information

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Terms & Conditions

1. Payments and Pricing

2. Delivery and Stock Levels

3. Guarantees

4. 365 Returns Policy

5. Free Gifts and Promotional Codes

6. Price Promise / Price Beat by 10%

7. Helmet Safety Standards

8. Website Terms of Use

9. Further Information

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