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365 Day Returns - We accept returns up to 365 days after receipt of goods. Terms and Conditions apply.
Orders £100 or over - we offer free returns. Our process is quick and easy and full details will be included in your order if applicable.
Please note any returned goods are still your responsibility until safely received by us - even if you use our free returns service.
Orders under £100 - please return by your chosen courier or postal service. A returns form will be included with your delivery which should be completed and enclosed.
Returns from Overseas
Please return by your chosen courier or postal service. A returns form will be included with your delivery which should be completed and enclosed. You must return items via signed-for delivery.
When goods are returned from outside of the UK the package and associated documentation must be clearly marked ‘British returned goods of outbound.. then add the original Carrier name and tracking number’. You can find this information on the original order information you would have received. This should ensure any original customs charges are taken into consideration. Failure to do so will result in our refusal to accept the return and in any event you are liable to pay all Customs charges.
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Returns For Exchange
We encourage you to place another order for a different size/colour and this way we can get the item to you as quickly as possible.
Alternatively we will process the exchange upon receipt. In this instance you may be required to pay the shipping cost for the new item to be sent to you, for example where the item is less than £50 or you live overseas.